Returns, Refunds and Complaints – Fresh Flowers Confidence in Chigwell
Our Fresh Flowers Guarantee in Chigwell
At Flowers Chigwell, we are dedicated to delighting our local customers with the freshest blooms in town. Serving both households and local businesses, we pride ourselves on being a trusted florist in Chigwell who stands behind every bouquet we create. Each arrangement is delivered with our Fresh Flowers Guarantee, ensuring your floral gift arrives in optimal condition and remains beautiful as promised.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. Should your flowers arrive damaged or not up to our high standards, please reach out to us as soon as possible. Our policy includes a thorough assessment of all concerns reported on the day of delivery. If you notice wilting blooms, broken stems, or any damage caused during transit, please keep the original packaging and take clear photographs for our records. This helps us quickly verify and resolve your issue so you can enjoy the quality you expect from Flowers Chigwell.
Freshness Window Policy
We guarantee that your flowers will stay fresh for at least five days from delivery, provided the recommended care instructions are followed. Should you notice a significantly reduced vase life within this period, or if you feel the flowers do not meet our freshness standards, let us know promptly. Our team is committed to investigating all valid freshness complaints, so you can order with confidence for every occasion – whether it’s for your home, office, or that special event in Chigwell.
Refund and Replacement Options
If your order does not meet expectations due to damage or lack of freshness within the guaranteed period, we offer two convenient options: a full refund or a free replacement bouquet. All you need to do is contact us with your order details and photographic evidence of the issue within 24 hours of delivery. Our friendly team reviews each case individually and aims to resolve it swiftly. Your happiness with our flowers is at the heart of what we do, and we stand by our promise so you can shop confidently.
Our Complaints Process
Your feedback is invaluable to Flowers Chigwell. If you’re unhappy with any aspect of our service or product, please reach out directly to our customer service team. When raising a complaint, please provide your order number, a detailed explanation of your concern, and photos if relevant. Our process is straightforward: your complaint will be logged, thoroughly investigated, and responded to in a timely manner. We strive to resolve all issues efficiently and transparently, so you feel heard and valued as a customer.
Why Choose Flowers Chigwell?
As a trusted Chigwell florist, we understand the importance of exemplary service and premium flowers to our community. Our local team works passionately to deliver quality, reliability, and peace of mind with every order. By choosing Flowers Chigwell, you are supporting a business that cares for its customers, takes responsibility, and stands behind a true Fresh Flowers Guarantee. Thank you for letting us bring beauty and joy to your home or business in Chigwell.
